Global Support & Customer Service
At LaMotte, we empower scientists, educators, and environmental stewards with accurate, accessible water testing solutions.
Available 24/7, our highly trained support team will respond within 1 business day
Live Agents Ready to Support You
Customer Service
(Monday - Friday / 8:15 - 5:00 EST)
Customer care that’s reliable, informed, and ready to help.
Product Support
(Monday - Friday / 8:00 - 4:30 EST)
Expert guidance for using and maintaining LaMotte products and the science behind them.
Software Support
(Monday - Friday / 8:30 - 6:00 EST)
Clear, knowledgeable help with setup, updates, and troubleshooting for LaMotte WaterLink® software and LaMotte meters.
Start a Remote Support Session
If you are currently speaking to a support technician and are advised to start a remote support session, select the technician by name below.
Software & Firmware Updates
Supporting some of LaMotte Company’s most advanced meters, WaterLink® Connect 2 is a free Windows® application that delivers firmware updates, collects test results over a USB connection, and acts as a bridge between your meter and Waterlink Solutions Pro.
WaterLink® Connect 2 supports USB connection to the following LaMotte meters:
- LaMotte Spin® meters
- DC1500
- SMART3
*Result collection methods vary based on meter capabilities.
System Requirements for WaterLink Connect 2:
- Supported Operating System: Windows 10, Windows 11
- Hardware Requirements:
- x86/x64 Compatible CPU (ARM based CPUs are not supported)
- 1gb available disk space (8gb recommended)
- High Speed USB 2.0 Port or faster for meter connection